At JatayuLocks.com, we take pride in the quality and craftsmanship of our statue, brass locks. Every product is carefully inspected before dispatch. However, in rare cases where you receive a defective or damaged product, we offer a hassle-free replacement policy under the conditions mentioned below.

A product will be eligible for replacement if:

• You have received a defective, damaged, or incorrect item.
• The item is unused, uninstalled, and in original packaging
• You report the issue within 7 days of delivery through our customer support or email.

You report the issue within 7 days of delivery through our customer support or email.

Replacement will not be applicable if:

• The product shows signs of use, installation, or physical damage after delivery.
• The product was custom-made or engraved specifically on request
• The damage occurred due to improper handling, incorrect installation, or external factors.
• The product was purchased during a clearance or special discount offer (unless defective on arrival)

To request a replacement:

• 1. Contact us via email at support@jatayulocks.com or WhatsApp us at [9870923864] within 7 days of delivery.
• 2. Provide your order ID, product images/video, and a short description of the issue
• 3. Our team will verify the details and guide you through the next steps.
• 4. Once approved, we will arrange for a pickup or courier return of the defective item
• 5. After inspection, a replacement product will be shipped within 5–7 working days

• If the product is found defective or incorrect, Jatayu Locks will bear both-way shipping charges
• If the product is returned due to customer error (wrong size, wrong order), the customer must bear return shipping costs

Once the returned item reaches our facility and passes quality checks, your replacement will be dispatched within 5–7 business days.

In case the replacement item is out of stock, we may offer:

• A similar product of equal value, or
• A full refund to your original payment method

For replacement-related queries, please reach us at:

• Email: support@jatayulocks.com
• Phone/WhatsApp: [9870923864]
• Website: https://www.jatayulocks.com

• All replacement decisions are at the sole discretion of Jatayu Locks (Deepson Enterpises) after verification.
• This policy applies only to orders placed through JatayuLocks.com and not through any third-party platforms.